In the course of making my vent modification to my Force Ten Nitro Lite 200, I discovered that I had lost my repair kit that was supplied with the tent. While this is not a disaster, I do like to carry some kind of repair kit. The F10 kit has some swatches of material and a pole sleeve. The flysheet patch is adhesive, which is particularly useful against the eventuality of a mishap. I always try to carry a pole sleeve in case of a pole failure. It means a pole failure need not be terminal.
Anyway, having realised I’d lost the supplied repair kit, I contacted Vango. Without hesitation, they tracked down a spare repair kit and sent it to me the next day. Not only that, they included some spare guy lines. Now that’s what I call customer service. This is not the first time that Vango have come to the rescue, so hats off to them for excellent customer service.