After an exchange on Twitter about getting some additional guy cord for my F10 Nitro Lite 200, Vango customer services contacted me by email to help. I explained that I’d like some extra cord to experiment with some guying options for the Nitro. I also asked them for some pole clips that they use on the F10 Vortex 200, with a view to using them for the Scarp crossover poles. Today, both the cord and the clips arrived. A big thank you to Vango for excellent customer service and effective use of social media. A few other companies could learn from them.