Much excitement this morning when I received my Euroschirm Dainty umbrella. This is a lightweight collapsible brolly weighing only 153g (160g on my scales). Excitedly I rushed to demonstrate my new found toy to my wife. I opened it only for the top section to come away from the rest of the shaft. Two ball bearings were rolling around the floor and it was impossible to reassemble.
I emailed Euroschirm to explain what had happened. Within a couple of hours, they replied apologising, saying that there was no need to return the brolly. I asked for the next model up, offering to pay the difference, but they are sending it at no extra charge. Fantastic customer service. I hope the next model up is a bit more robust!
As it happens, the GoLite umbrella seems to have been manufactured by Euroschirm. As it is not collapsible, I can’t see much will go wrong. It’s more bulky and awkward to pack, but I may take it on the TGOC instead. The real shame is that the canopy of my M&S collapsible brolly is not waterproof as it is an excellent umbrella. I’m wondering how I might waterproof the canopy.