I resumed my Challenge training today by walking to the Post Office to send my cuben Duomid back to MLD to be exchanged. It was disappointing not to have been able to take it to the Carneddau, but there was a manufacturing fault on one of the mid panel pegging points which led to a tear in the tent fabric (shown below).
I emailed Ron Bell at MLD and within fifteen minutes he had replied saying send it back and he would replace it. No quibbles, just he’d replace it. Now that’s customer service. His view is that there is a fabric defect, although I think there’s been an accidental cut in the reinforcing fabric before it was glued.
It shows that extreme care needs to be exercised when manufacturing gear in cuben, especially when it comes to reinforcing and stitching. Discussing it with Sean, he suggested that the reinforcing could have been done a slightly different way, reducing the chances of failure. I can’t see this happening to the silnylon version, which seems to be very strong.
It makes me a little more cautious about where to use the cuben version as it could be prone to catastrophic failure. I’m glad that it didn’t happen in a storm on a mountain somewhere. Click on photos to enlarge.