I suppose some justice has been done in the banks paying up for the PPI scandal. Now we have Scottish & Southern being collared for misleading customers (i.e. lying to them) about switching energy suppliers. Quite frankly, consumer protection in this country is a joke. It’s not surprising that no-one trusts the banks or the energy suppliers. They both see customers as a profit opportunity rather than a client with whom they can build a mutually beneficial relationship. What ever happened to honest dealing? I must be getting old.