Today has been a very stressful day. Firstly we had a delivery by City Link of a couple of things that I ordered in the Cotswold Outdoor sale. My wife signed for it not realising that the parcel had been opened. It was presented to her in a way that disguised that it had been opened and a TNF Nuptse jacket removed, leaving a base layer and no receipt. A few minutes after I went to open the packet and saw the the jacket was missing. Presumably the driver had nicked it. How he thought he was going to get away with it, goodness knows.
Then followed half an hour of phone calls to City Link to try to report it. Eventually I had to phone their Head Office to get through to Customer Services. To be fair, when I eventually got through, the chap (John) was very helpful, but couldn’t sort out the problem there and then. He said I should phone Cotswold.
Cotswold were fabulous. I got through immediately. They were extremely helpful. Eventually they found the last jacket they had in stock in the right size and colour. They phoned back a couple more times to sort things out, so now a replacement is on the way. Customer service of the first order. Well done Cotswold.
I had also ordered an MSR pack towel and some Julbo Race Zebra sunglasses from Likeys yesterday and they turned up today. Excellent…except that Royal Mail had just dumped them on the doorstep in the rain without knocking. I’ve been looking for a pair of photochromic sunglasses for a while. These seem just right with good, wrap around protection and a rubberised nose bridge and grips on the arms. Cool!